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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A popup will show up. It offers in-depth information about all the operations that you can carry out on the given page. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich library of instructional video clips demonstrating how to use our Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly get to know our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you are looking for, have a look at our comprehensive FAQ database, which covers questions asked by real clients and offers practical solutions. We frequently update our Frequently Asked Questions database with new entries so as to cover all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can get in touch with our excellent team of support engineers available 24/7 and eager to help you with any issue. Each support ticket you open will be answered in less than one hour (the average response time being just 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 282596

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com